If the door does not allow the lock to be jimmied open it may be necessary to remove the door from its hinges.
The front door lock wont unlock at all.
If the washer will not unlock at the end of a wash cycle unplug the washer or disconnect power.
Flip the key and open the door.
Insert a long sturdy item with a flat tip preferably a flat head screwdriver if available between the top rung of the door s top hinge and the head of the bolt securing the door to the hinge.
If your upvc door won t lock even when still open this is usually because of the following reasons.
Also if the latch or lock bolt is broken the door lock will be jammed.
Slide the key in the lock and tap lightly on the key to lubricate the inside of the lock.
Make sure the user code is correct and that the lock button is pushed after entering the user code.
Then use your test light or digital meter to check for power and ground at the connector when you operate the lock unlock switch.
Multipoint lock is damaged.
You can see where the cylinder entered the dead latch mechanism and pulled the latch back.
You should see the voltage polarity toggle with each switch activation.
Spray the door key with a graphite based lubricant.
Upvc gearbox failure most common.
If that is the problem it is easy to fix.
To take yours out just use your phillips screw driver again to take out the two screws in the face plate.
Each of these door lock problems has different causes but the end point is usually the same.
Take the door off the hinges.
When using one of these cycles the door will remain locked until the cancel button is pushed.
Upvc door won t lock even when open.
If this works then you can open the door and it s time to replace the dead latch.
Unplug the door lock actuator electrical connector.
Call technical support for further troubleshooting.
Upvc gearbox failure or multipoint lock damage.
Don t use a wet.
On my powerbolt 2 the door can be locked with the lock button but the user code will not unlock the door.
That can cause the pins to get stuck in a partially raised position and prevent the plug from turning.
If the door still won t unlock use a key to unlock the door.
Were you using a fresh hold cycle available on some models.
Problem with lock cylinder.
One common reason for a door lock jamming is the buildup of debris that clocks the internal mechanisms.
On the kwikset locks this looks like two little teeth that the cylinder pushes back.
Door lubrication is required.
Spray the lock with lubricant to remove dirt and dust outdoor locks can collect a lot of dirt and dust inside the lock cylinder.